RETURN ORDER
To process your return correctly and quickly, I ask you to follow the indicated procedure:
Send me an e-mail and state the item number and order number of the item you want to return. You will receive an email within one business day with instructions on how to return the items. You can also contact me to register your return shipment. If you want to exchange your order, you can indicate this by e-mail.
RETURN TERMS
You have the right to return the item without reason within a period of 14 days. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the product(s). To return the item(s), you must notify me by an unequivocal statement (e.g. in writing, by post or email). You can also use the model withdrawal form (PDF) for this. Your return request is valid if it has been sent within the period of 14 days.
EXCLUSIONS
Items that you want to return / exchange must be unused and in the original packaging. Tags on necklaces, bracelets and rings may also not be removed. Returns that do not meet our conditions, that are damaged, soiled or altered may be refused. For hygienic reasons, fitted earrings cannot be returned. The earrings must therefore be in the original unopened packaging. Earrings whose packaging has been opened or altered cannot be returned. Final Sale items are excluded from the return policy. This is indicated in the article.
REFUND
If you use the right of return, you will receive all payments you have made at that time, including any delivery costs (for orders outside NL). After you have submitted the return request, I will refund you the amount as soon as possible in the same way as the original transaction was made. This will in any case be done within 14 days.
