TRACK ORDER
As soon as the order is shipped you will receive an e-mail with a Track & Trace code, with which you can track the status of your order after 00:00 via the PostNL website.
MODIFY OR CANCEL ORDER
If you want to change or cancel the order, I advise you to contact me via chat or customer service .
If the order has already been sent, unfortunately I can no longer change anything. The order can then be returned via the return process.
ITEM NOT IN STOCK
Some items are temporarily sold out and will be back in the collection. If the desired item is not available, you can click on the button "email me when in stock" and leave your e-mail address. We will then send you an e-mail when the item is available again. Of course you can contact customer service for an indication of the expected delivery time.
DISCOUNT CODE
A discount code gives a one-off discount on an online purchase. Please note: this cannot be added after placing the order. You can add the discount code to your shopping cart in the appropriate entry field. Please note: the discount code can only be used once and will expire after use.
If the discount amount and the invoice amount do not match, you must pay the outstanding amount via one of the payment methods.
POSTAGE COSTS
Orders from € 150.00, which are placed via the Zatthu Jewelry webshop, are shipped for free! For information about shipping costs abroad, choose the desired country of delivery in your shopping cart. The shipping costs are then immediately visible.
